Tracking an EMS Parcel
1. Go to the official PhlPost's website.
2. Click Track and Trace at the left-hand corner.
3. On the next page, enter the tracking number, or international item identifier in the box provided.
A standard EMS tracking number has 13 alphanumeric characters. It starts with two letters (E-), followed by 9 random numbers, and it ends with the abbreviation of the originating country. Here's an example: EM123456789KR
It doesn't matter whether you enter the letters in lower case.
4. Click the Find button.
Shipment updates will appear on the next page.
No Record Found
If you get a 'No Record Found', first, verify the tracking number is correct. Second, if the parcel was sent two, or three days ago, it might be that it did not arrive yet in the country. And lastly, PhlPost's track and trace tool is not real-time. Even if they updated the shipment status, the information may appear after a few hours, or the next day.
Alternatively, you may call PhlPost to inquire the status of your package. Get the numbers here. Or, send them an email at ems.cs[at]phlpost[dot]gov[dot]ph
Just to set your expectation, you might have a hard time reaching them over the phone. Hence, it's better to email them.
PhilPost is open from 9AM until 5PM, Mondays to Fridays (excluding regular holidays, and special non-working days).
The Page Cannot be Displayed
If you get 'The page cannot be displayed' or 'This webpage is not available' error, track the parcel instead on the official tracking website of the originating country, or go to this link.
You can track a registered mail and an air parcel (inbound and outbound) on the PhlPost tracker. You can also send an email to amed[dot]supportservices[at]phlpost[dot]gov[dot]ph, or call 2-8541641, 2-8540086, or 2-5844670.
A registered mail tracking number starts with 'R', and 'C' for an air parcel.
- September 15, 2013 - PhlPost website is revamped. The tracking procedure is updated.
- January 19, 2015 - Added new email address of EMS customer service, and support team for air parcel and registered mail.
"PHLPOST: Philippine Postal Corporation, Philippines, Service, Stamps, Parcel" PhlPost. Retrieved on January 19, 2015 from www.phlpost.gov.ph