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Friday, January 2, 2015
Here is a list of contact numbers that you can use to reach the EMS department in Central Mail Exchange Center (CMEC) Pasay, Manila.

Note: EMS, an abbreviation for Express Mail Service, is a type of shipping service. It is not a third-party or a private company like FedEx, DHL, or UPS. Packages sent through EMS, locally or internationally, is handled by PhlPost which is the local postal administration of the Republic of the Philippines.

EMS Philippines Local Numbers

  • 02 - 854 - 5148
  • 02 - 854 - 5257
  • 02 - 854 - 4621
  • 02 - 854 - 3580
  • 02 - 854 - 0888 (PhlPost)
  • 02 - 854 - 9825
  • 09225335918 (SMS only)

Based on my personal experience including the previous comments on this post, it's really difficult to get in touch with the EMS department. I advise you call them in the morning, preferably 9 AM to avoid long wait and busy line.
Bear in mind that PhlPost doesn't have contact center. The phone numbers provided above are just regular numbers that you can call to inquire or complain.

Alternatively, you can contact EMS through the following ways:

Fax

  • 02 - 854 - 4621

E-mail


If you're having trouble calling EMS, you can send an inquiry through email instead.

PhlPost monitors these email addresses from time-to-time.
  • ems.cs@phlpost.gov.ph
  • ph.ems.cs@gmail.com
  • emso.philpost@gmail.com

Office Hours


PhlPost is open from Mondays to Fridays, 9:00 AM until 5:00 PM.

Go to this page to check the official list of regular holidays and special non-working days in 2015.

Business Address


  • Central Mail Exchange Center, Philippine Postal Corporation, Domestic Road, 1300 Pasay City Metro Manila, Philippines

See map below for your reference.

You can drop-by to CMEC Pasay to pick up your package with or without notice if your EMS package was held by customs.

PhlPost will send a notice through the mail if they will require you to pick up your package.

If you are located outside Metro Manila, I advise you call EMS, or email them if you want to make a follow-up regarding your pending package.

CMEC Post Office Location - EMS Philippines
CMEC Post Office Location - View in a new tab, or click the image to enlarge.

Updates


  • December 29, 2014 - Added one PhlPost Contact number (854-0888)
  • Added information about Express Mail Service.
  • Added link for regular holidays and special non-working days in 2015.
  • January 8, 2015 - Added email address: ems.cs@phlpost.gov.ph
  • Added two phone numbers: 02 - 854 - 9825, and 09225335918

References


"PHLPOST Customer Care" Philippine Postal Corporation. Retrieved on December 29, 2014 from www.phlpost.gov.ph/customer-care.php

Google Maps. Retrieved on December 29, 2014 from goo.gl/maps/k587c

"List of Nationwide Holidays for 2015" Official Gazette of the Republic of the Philippines. Retrieved on December 29, 2014 from www.gov.ph/2014/07/23/list-of-nationwide-holidays-for-2015/

Helpful Topics:


EMS Philippines Shipping Rates
Tracks EMS Package in the Philippines
Customs Duty and Tax Computation in the Philippines
EMS Tracking Status: Unsuccessful Delivery Addressee advised to pick up the item
What the Heck is Form 1525?

5 comments:

  1. Replies
    1. Are you referring to the extension number being asked by the IVRS when you call PhlPost? Actually, I have no idea. I don't have any friends working there. XD

      Delete
  2. [UPDATE] To those who are trying to phone PhlPost, please read this:

    Good day,

    Our phone system is down as of this time. With these, please provide us
    an accurate tracking number of your mail to facilitate tracing.

    Thank you

    EMS CS

    ~ This is the reply I received from EMS Customer Service last January 15, 2015. I tried to send them an email to know what's going on with their contact numbers. In the meantime, you may send them an email while waiting for their system to be fixed.

    ReplyDelete
  3. Hello po, been sending 4 emails to EMS with complete information but unfortunately didn't hear any response from them. Really disappointed on my parcel.

    ReplyDelete
    Replies
    1. When did you initially send an email? PhlPost in Manila is close from January 15 until today since the government declared the said dates as special non-working days due to Papal visit.

      Delete