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Friday, January 2, 2015
Here is a list of contact numbers that you can use to reach the EMS department in Central Mail Exchange Center (CMEC) Pasay, Manila.

Note: EMS, an abbreviation for Express Mail Service, is a type of shipping service. It is not a third-party or a private company like FedEx, DHL, or UPS. Packages sent through EMS, locally or internationally, is handled by PhlPost which is the local postal administration of the Republic of the Philippines.

EMS Philippines Local Numbers

  • 02 - 854 - 5148
  • 02 - 854 - 5257
  • 02 - 854 - 4621
  • 02 - 854 - 3580
  • 02 - 854 - 0888 (PhlPost)
  • 02 - 854 - 9825
  • 09225335918 (SMS only)

Based on my personal experience including the previous comments on this post, it's really difficult to get in touch with the EMS department. I advise you call them in the morning, preferably 9 AM to avoid long wait and busy line.
Bear in mind that PhlPost doesn't have contact center. The phone numbers provided above are just regular numbers that you can call to inquire or complain.

Alternatively, you can contact EMS through the following ways:

Fax

  • 02 - 854 - 4621

E-mail


If you're having trouble calling EMS, you can send an inquiry through email instead.

PhlPost monitors these email addresses from time-to-time.
  • ems.cs@phlpost.gov.ph
  • ph.ems.cs@gmail.com
  • emso.philpost@gmail.com

Office Hours


PhlPost is open from Mondays to Fridays, 9:00 AM until 5:00 PM.

Go to this page to check the official list of regular holidays and special non-working days in 2015.

Business Address


  • Central Mail Exchange Center, Philippine Postal Corporation, Domestic Road, 1300 Pasay City Metro Manila, Philippines

See map below for your reference.

You can drop-by to CMEC Pasay to pick up your package with or without notice if your EMS package was held by customs.

PhlPost will send a notice through the mail if they will require you to pick up your package.

If you are located outside Metro Manila, I advise you call EMS, or email them if you want to make a follow-up regarding your pending package.

CMEC Post Office Location - EMS Philippines
CMEC Post Office Location - View in a new tab, or click the image to enlarge.

Updates


  • December 29, 2014 - Added one PhlPost Contact number (854-0888)
  • Added information about Express Mail Service.
  • Added link for regular holidays and special non-working days in 2015.
  • January 8, 2015 - Added email address: ems.cs@phlpost.gov.ph
  • Added two phone numbers: 02 - 854 - 9825, and 09225335918

References


"PHLPOST Customer Care" Philippine Postal Corporation. Retrieved on December 29, 2014 from www.phlpost.gov.ph/customer-care.php

Google Maps. Retrieved on December 29, 2014 from goo.gl/maps/k587c

"List of Nationwide Holidays for 2015" Official Gazette of the Republic of the Philippines. Retrieved on December 29, 2014 from www.gov.ph/2014/07/23/list-of-nationwide-holidays-for-2015/

Helpful Topics:


EMS Philippines Shipping Rates
Tracks EMS Package in the Philippines
Customs Duty and Tax Computation in the Philippines
EMS Tracking Status: Unsuccessful Delivery Addressee advised to pick up the item
What the Heck is Form 1525?

11 comments:

  1. Replies
    1. Are you referring to the extension number being asked by the IVRS when you call PhlPost? Actually, I have no idea. I don't have any friends working there. XD

      Delete
  2. [UPDATE] To those who are trying to phone PhlPost, please read this:

    Good day,

    Our phone system is down as of this time. With these, please provide us
    an accurate tracking number of your mail to facilitate tracing.

    Thank you

    EMS CS

    ~ This is the reply I received from EMS Customer Service last January 15, 2015. I tried to send them an email to know what's going on with their contact numbers. In the meantime, you may send them an email while waiting for their system to be fixed.

    ReplyDelete
  3. Hello po, been sending 4 emails to EMS with complete information but unfortunately didn't hear any response from them. Really disappointed on my parcel.

    ReplyDelete
    Replies
    1. When did you initially send an email? PhlPost in Manila is close from January 15 until today since the government declared the said dates as special non-working days due to Papal visit.

      Delete
  4. Hi! I received a notice card from them. I don't know what item it is for me and where it came from, I tried contacting all the numbers you listed but to no avail I failed. Any other means to contact them? Just want to be sure that this isn't a scam or new modus.

    ReplyDelete
    Replies
    1. If you received a notice card, it might come from the nearest local post office to your place. Try to get the phone number here: https://www.phlpost.gov.ph/post-office-location.php, so you can confirm with them if you really have a package pending for claiming.

      Delete
  5. hey there. is it required to pay another 100 pesos if the courier guy deliver my mail to my family? the reason why is i sent mail from Canada and paid more than 70$ and when the courier guy deliver it to my home he asked my family to pay him another 100pesos

    ReplyDelete
    Replies
    1. The recently-50-pesos is now PHP100.00 just to confirm. Whenever I pick up a package directly in our local post office, the assigned personnel is always asking for the said amount for PTCC (correct me if I'm wrong) or whatnot. So, whether a courier delivers a package or an addressee picks it up personally, a PHP100.00-PTCC payment is a must. It is not included with any tax or duty paid prior to shipment and must be settled upon claiming or handing over the parcel.

      Delete
  6. "You can drop-by to CMEC Pasay to pick up your package with or without notice if your EMS package was held by customs"
    Good day, i would like to inquire regarding this reminder. was your package held by the customs as well? If so, do i need to pay anything upon claiming my package?
    Many thanks!

    ReplyDelete
    Replies
    1. You won't know unless they declare the total amount you need to settle on the notice they sent you, or until you claim your package in CMEC. It's advisable to bring cash with you just in case.

      Delete