Note: EMS, an abbreviation for Express Mail Service, is a type of shipping service. It is not a third-party or a private company like FedEx, DHL, or UPS. Packages sent through EMS, locally or internationally, is handled by PhlPost which is the local postal administration of the Republic of the Philippines.
EMS Philippines Local Numbers
- 02 - 854 - 5148
- 02 - 854 - 5257
- 02 - 854 - 4621
- 02 - 854 - 3580
- 02 - 854 - 0888 (PhlPost)
- 02 - 854 - 9825
- 09225335918 (SMS only)
Based on my personal experience including the previous comments on this post, it's really difficult to get in touch with the EMS department. I advise you call them in the morning, preferably 9 AM to avoid long wait and busy line.Bear in mind that PhlPost doesn't have contact center. The phone numbers provided above are just regular numbers that you can call to inquire or complain.
Alternatively, you can contact EMS through the following ways:
- 02 - 854 - 4621
If you're having trouble calling EMS, you can send an inquiry through email instead.
PhlPost monitors these email addresses from time-to-time.
PhlPost is open from Mondays to Fridays, 9:00 AM until 5:00 PM.
Go to this page to check the official list of regular holidays and special non-working days in 2015.
- Central Mail Exchange Center, Philippine Postal Corporation, Domestic Road, 1300 Pasay City Metro Manila, Philippines
See map below for your reference.
You can drop-by to CMEC Pasay to pick up your package with or without notice if your EMS package was held by customs.
PhlPost will send a notice through the mail if they will require you to pick up your package.
If you are located outside Metro Manila, I advise you call EMS, or email them if you want to make a follow-up regarding your pending package.
|CMEC Post Office Location - View in a new tab, or click the image to enlarge.|
- December 29, 2014 - Added one PhlPost Contact number (854-0888)
- Added information about Express Mail Service.
- Added link for regular holidays and special non-working days in 2015.
- January 8, 2015 - Added email address: firstname.lastname@example.org
- Added two phone numbers: 02 - 854 - 9825, and 09225335918
"PHLPOST Customer Care" Philippine Postal Corporation. Retrieved on December 29, 2014 from www.phlpost.gov.ph/customer-care.php
Google Maps. Retrieved on December 29, 2014 from goo.gl/maps/k587c
"List of Nationwide Holidays for 2015" Official Gazette of the Republic of the Philippines. Retrieved on December 29, 2014 from www.gov.ph/2014/07/23/list-of-nationwide-holidays-for-2015/
EMS Philippines Shipping Rates
Tracks EMS Package in the Philippines
Customs Duty and Tax Computation in the Philippines
EMS Tracking Status: Unsuccessful Delivery Addressee advised to pick up the item
What the Heck is Form 1525?